Last Updated on October 7, 2024 by Gardens Home Management Services
Our Shared Values
We Value “We”: We foster an environment of relationships. With every action, we instill trust and fairness in ourselves and in those around us. We believe that when we value the whole, we value its parts.
We Expect Excellence: We know that achieving one’s full potential is paramount to success. We are relentless to improve what we do and how we do it. We are satisfied only when we exceed expectations.
We Have a Backbone: We are grounded in responsibility and accountability. You can count on us. We are equitable, confident, and resolute.
We Lead: Our leadership is seen, heard, and felt. We have courage. We set aggressive goals, and we support those around us to reach them.
Our Commitments
- Value Our Values: We hold them as our guiding principles. We live them every day.
- Simplify Home and Life: This is our purpose. This is our passion. It permeates everything we do and create products, services, communications, procedures, and interactions.
- Understand Our Customer: Empathize with and be a champion of what matters most to our customers – their desire for comfort, control, convenience, and connection.
- Prepare: Preparation is the uniform we put on each day. Plan for every interaction. As a spokesperson for Gardens Home Management, know our history, our brand, our industry, our products and their applications, our process, and our competition.
- Deliver The Gardens Home Experience: It makes us different. Visualize your role in The Experience and act in ways that reflect our unique spirit.
- Build Enduring Customer Relationships:Relationships are investments that require continuous attention.
- Communicate Responsibly:Every communication, be it spoken, written, or gestured, is genuine, personal, and respectful. Address customers by their desired name, employ impeccable telephone etiquette, peak and write with proper grammar, and use appropriate salutations.
- Value Time:Appreciate our customers’ time. Use it efficiently. Be fastidious about keeping appointments, setting up installations and attending meetings, as well as delivering communications and providing responses. Promptness builds trust.
- Consider Every Customer Moment as an Opportunity to Shine:Our attitude and manner exhibit pride, respect, and professionalism. Know that you are representing a premier brand.
- Make Appearance Count: Be a Gardens Home Management ambassador at all times. Make sure all customers’ touch points, including personal attire, showrooms, vans, marketing materials, and installed products, reflect our scrupulous care and professionalism.
- Seek Know-How:Know-how is knowledge and experience passionately applied. Learn, share, and protect intellectual capital of Gardens Home Management. Adopt approved best practices. Where applicable, become skill certified.
- Make Standards, Standard:Consistent use of our logo, graphics, and marketing messages is vital to keeping our image strong. Likewise, offering core products is critical to our ongoing success. Incorporate technology into everyday practices and use technology-based standards whenever possible.
- Analyze What Matters: Adopt tools, practices, and technologies to continuously improve. Identify, collect, and track critical customer and operational information.
- Honor the greater Good: Customers shouldn’t see the boundaries of a franchise. We are a unified company of interlocking jobs, people, and customers. Share with and learn from the franchise system. Support and cooperate with your colleagues.
- Embrace Change: Our world, and our customer’s world, is dynamic. Be flexible. Learn to adapt. Evolve.
Our Customer’s Desire: In their search for an uncomplicated life, our customers want to fulfill a deeply felt need for comfort, control, convenience, and connection, also known as The Four Cs. The Four Cs reflect a need we all share to be free from stress in home and life. The Four Cs are the unique filter Gardens Home Management uses to understand customers and deliver to them our very best.
Our Purpose: To Simplify Home and Life
Our Difference: The Gardens Home Management Experience
The Gardens Home Management Experience is a never-ending pursuit of providing order, tranquility and style. It permeates life and living. It is useful, practical, and knowledgeable. It is simple, seamless, and empowering. The Gardens Home Management Experience is warm, friendly, and attentive. It is Flexible, personal, and customized. It has confidence and, more importantly, it has awareness of and respect for customers’ feelings and sensitivities.